Reference List and Useful Web Sites

Useful Websites – Six Sigma

• www.isixsigma.com: Most commonly used and most extensive Six Sigma resource on the web.

• www.asq.org: American Society for Quality. Useful certification information and articles on quality. If you are interested in being more involved in the quality field in general, you might consider membership.

• www.sixsigmazone.com: Six Sigma forum and information.

Useful Web Sites – Statistics

• davidmlane.com/hyperstat/index.html An outstanding reference for statistical concepts including several web-based tools.
• http://www.seeingstatistics.com/ - A nice reference book with several excellent visual exercises to reinforce statistical concepts. (Note: ignore the note that you need to register to enter.)

Six Sigma and Statistics Glossaries

• http://www.isixsigma.com/dictionary/glossary.asp
• http://www.mazur.net/tqm/tqmterms.htm
• http://www.adamssixsigma.com/Glossary_of_terms/six_sigma_glossary_index.htm
• http://www.cas.lancs.ac.uk/glossary_v1.1/Alphabet.html
• http://www.animatedsoftware.com/statglos/statglos.htm

Six Sigma Books

Six Sigma Overviews

• "The Six Sigma Way : How GE, Motorola, and other Top Companies are Honing their Performance"; Pande, Neuman and Cavanagh. (Instructor Recommendation for a High Level Six Sigma Overview)
• “Lean Six Sigma”; M. George.
•  “Six Sigma: The Breakthrough Management Strategy”, M. Harry and R. Shroeder. (Note: Well-known “blue book” that raised awareness of the Six Sigma Strategy.)
• “What is Six Sigma”; M George
• "What is Six Sigma"; Pande, Holpp
• "The Six Sigma Way Team Fieldbook: An implementation guide for process improvement teams"; Pande, Neuman, Cavanagh
• "Customer Centered Six Sigma"; Naumann, Hoisington

Quick Reference Six Sigma Tools (Instructor Recommendation):

• Rath and Strong, Six Sigma Pocket Guide, 2000. ISBN: 0-9705079-0-9
• Rath and Strong, Six Sigma Advanced Tools Pocket Guide, 2004. ISBN: 0-07-143411-9
• Six Sigma: Black Belt Memory Joggers I and II; Goal QPC
• Six Sigma: Green Belt Memory Jogger; Goal QPC

Detailed Six Sigma Reference Material

§ Breyfogle, F.W., Implementing Six Sigma, Second Edition Wiley-Interscience, ISBN: 0471265721

§ "The Six Sigma Handbook: A complete guide for Greenbelts, Blackbelts, & managers at All levels"; T. Pyzdek 

§ “Creating Quality: Concepts, Systems, Strategies, and Tools”; W. Kolarik, McGraw-Hill.   

Statistical Principles Concepts

• "Business Statistics in Practice"; Bowerman, O’Connell, and Hand, McGraw-Hill.
• "Applied Statistics and Probability for Engineers"; D. Montgomery, Wiley.
• "Probability and Statistics for Engineering and the Sciences"; J. Devore, Duxbury.

Deeper Background on Advanced Statistical Tools

• "Introduction to Statistical Quality Control"; D. Montgomery, Wiley.
• "Design and Analysis of Experiments"; D. Montgomery, Wiley.

Lean and Value Stream Mapping

• "Learning to See"; M Rother and J Shook; Lean Enterprise Institute.
• “The Complete Lean Enterprise – Value Stream Mapping for Administrative and Office Processes”; D Locher and B Keyte
• “Value Stream Management for the Lean Office”; D Tapping
• “Lean Six Sigma”; M George
• “Lean Six Sigma for Service”; M George